Well we came to the end of 6 days of workplace mediation training. I believe I have really filled in the gaps left by previous work and my practice has changed.
I am able to deal with telephone calls with far more confidence as I begin the mediation process from that moment. As soon as the conversation begins I use active listening, rephrasing , reframing and summing up. Its brilliant clients sound as if they know they have been listened to and respond with more willingness to have an initial meeting with mediators. I believe that taking notes will help during a full mediation providing clients agree, as from the notes, I will be ale to sum up far more accurately. I used this during training and it was much easier to find the commonality between parties . The commonalitys provided the level playiong field from which to work during the full mediation. Once parties beging to realise what the common ground is, a shift from position to interests becimes very apparent.( We all have some common interests.)
I am now waiting to put my improved skills into practice on Tuesday when I have my first face to face mediation.
I have to prepare for my interview on Thursday, I am very nervous as I would like to be successful. Feels as if things have moved forward very quickly in the last three weeks.
A contacted me regarding a particular event and I had the opportunity for a long chat. She gave me lots of encouragement.